Delete your account

If you no longer need Free Invoice Automation, the Owner can delete the account. Deletion happens in two steps: the account is hidden at once, so nobody can use it, and it is permanently deleted after a 30-day period. Because your invoices are often records you must keep for tax purposes, export everything before you delete.

Who can delete an account

• Only the Owner. The account.delete permission belongs to the Owner role and cannot be given to any other role, not even Admin. Any other member who tries, from any surface, is refused.
• The Owner must sign in again right before deleting. A session left open somewhere cannot be used to delete your account.
• Over the API, an API key cannot delete the account: it is a fresh-sign-in action, done by a person in the web app.

If you are a member of someone else's account and want to leave it, ask the Owner or an Admin to remove you. If you want someone else to carry on with the account, transfer ownership instead of deleting.

What happens, step by step

Some records are kept for longer because the law requires it: the billing records of a Team subscription (the invoices we issued to you) are kept for up to 10 years. Contracts, signature evidence and sealed contract PDFs are deleted with the account, so export them first if you need them as evidence.

Before you delete

Delete the account in the web app

The account is hidden straight away, and the deletion is recorded.

Through the API

DELETE /v1/account is the capability behind the button. It needs the Owner, a fresh sign-in, and "confirm": true, so it runs from the web app session rather than from an API key.

{
  "error": {
    "code": "fresh_signin_required",
    "message": "Please sign in again to delete this account.",
    "details": {},
    "request_id": "req_0193f2e9-0a1b-7c2d"
  }
}

Deleting single things instead

You may not need to delete the whole account:

Your rights

Deleting your account is how you exercise your right to erasure under data protection law. If you cannot use the button, for example because you lost access, contact support from the email address on the account. We check that the request really comes from the account holder before acting, and answer within one month.

If you are a client of one of our users and want your data removed, contact that business: they decide about the data on their invoices. If you write to us, we pass your request to them.

Errors

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